company policy

Orders are shipped from Los Angeles, California by UPS. Orders requesting same day shipping must be received by 12PM(PST). Due to fluctuating pick up time for UPS, same day shipping cannot be guaranteed. If your order includes items which must ship the same day, please contact us to verify availability. All orders are shipped and insured by UPS ground unless otherwise instructed.

 

Customers are responsible for payment upon placing an order. In case that total is not paid in entirety upon placing an order, 15% deposit fee is required to hold the order. If within seven(7) days the remaining total is not paid in full, deposit will be forfeited towards restocking fee and order will be cancelled.

Customers are responsible for all shipping charges including returns. 15% restocking fee will be charged for returned shipment and cancelled processed orders. Furthermore, customers are responsible for all freight charges on parcels that are refused or are shipped to incorrect or incomplete address as provided by customer.

All sales are final. Absolutely no returns, no refunds, and no exchanges. Please report shipping, invoice errors or damaged merchandise within three(3) calendar days of receipt of shipment to luckyimports@yahoo.com. Lucky Imports will only replace or repair items with manufacturer defects. Authorized returns must be received by Lucky Imports within seven(7) working days from date of authorization. Authorized returns must be unused and returned in original packaging. In the case an item cannot be repaired or replaced, a store credit will be issued.

Orders under $100 are subject to $10 service fee.

Due to manufacturing and/or dye lot variations, Lucky Imports is not responsible for products that vary slightly from descriptions, measurements or photos.

Colors vary slightly due to manufacturing process specific to each product. Products seen on line do not always represent an identical color mach due to hue/contract setting on your monitor.

Our brand, Lucky Collections, is a registered trademark. Items sold under this brand name must remain in its original packaging and cannot be altered in anyway. When advertising, marketing, or using any Lucky collections product, brand name must be mentioned.